Create a unified service experience with SAP Service Cloud

 

 

Bridge the gap between front-office engagements and back-office processes.

 » Allow agents and technicians to get the insights they need to stop broken, fragmented experiences that delay issue resolution    

» Create a single view of the customer to better serve them, based on service history and interactions with other departments    

» Diagnose issues to minimize downtime and optimize end-to-end service  execution    

» Provide instant access to insights, regardless of where data is stored, with cloud-based customer service software

 

 

 

Develop an elite team of skilled experts

Help ensure your service teams are properly trained and available to meet servicedemands and volumes.

 

» Solve customer issues quickly from any channel using omnichannel engagements
» Maintain service teams that are ready for any situation and well-trained in courses relevant to their jobs and responsibilities
» Empower agents and technicians using gamification techniques and incentives
» Meet growing service demands by creating an on-demand network to connect and expand your service ecosystem

 

 

 

 
Deliver the next generation of self-service

Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.

» Leverage conversational AI to automate conversations and take relevant actions
» Import content from disparate systems into a unified experience to eliminate informationsilos
» Make information easily discoverable from anywhere, at any time, even outside yournormal operating hours
» Transfer conversations to live agents without losing context