Create a unified service experience with SAP Service Cloud
Bridge the gap between front-office engagements and back-office processes.
» Allow agents and technicians to get the insights they need to stop broken, fragmented experiences that delay issue resolution
» Create a single view of the customer to better serve them, based on service history and interactions with other departments
» Diagnose issues to minimize downtime and optimize end-to-end service execution
» Provide instant access to insights, regardless of where data is stored, with cloud-based customer service software
Develop an elite team of skilled experts
Help ensure your service teams are properly trained and available to meet service demands and volumes.
» Solve customer issues quickly from any channel using omnichannel engagements
» Maintain service teams that are ready for any situation and well-trained in courses relevant to their jobs and responsibilities
» Empower agents and technicians using gamification techniques and incentives
» Meet growing service demands by creating an on-demand network to connect and expand your service ecosystem
Deliver the next generation of self-service
Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.
» Leverage conversational AI to automate conversations and take relevant actions
» Import content from disparate systems into a unified experience to eliminate information silos
» Make information easily discoverable from anywhere, at any time, even outside your normal operating hours
» Transfer conversations to live agents without losing context